Business Impact
Project Purpose:
- Design/re-engineer a selected business process in order to achieve customer satisfaction, cost and resources optimization.
Project delivers:
- Selected business process mapping, current problems and root causes
- Lean new process solution and higher quality process output
- Recommended future process design with quantifiable measures
- Implementation plan
- Process monitoring & Control plan
People Impact
After the Project, participants will able to:
- Explain lean six sigma approach how to design/change process in order to achieve customer satisfaction profitably
- Apply Lean Thinking principles and six sigma methodology
- Measure, analyze, improve, monitor/control process efficiency
- Measure, analyze, improve, monitor/control process effectiveness
- build team communication and commitment to change as they are empowered to change and have a say in company execution
- work as change agent in future process improvement initiatives